From the assistance end, we appreciated the ability to keep track of tickets and incidents easily. Furthermore, Samanage dashboard is admittedly intuitive, supplying significant-amount determination makers with fast insights on important information without the have to drill right down to specifics for strategic setting up.

You can find also a little something Samanage calls "possibility detection." This is not a security tool constantly trying to find code holes or electronic invaders, on the other hand. Instead, It truly is based on the data Samanage gathers for a helpdesk and asset management Resource where by it uses that information and facts to keep an eye on finest procedures, expiring licenses, and identical information Which may compromise your IT Business from the monetary or agreement standpoint.

We depend upon our solid community crew that is certainly made up of passionate, multitalented, Expert people today driven by excellence and the necessity to find Innovative alternatives to difficulties.

Samanage adheres to the data Know-how Infrastructure Library (ITIL), which suggests it athletics a list of functions that assist it administrators adhere to ITIL most effective practices when delivering aid expert services in massive IT operations. Considering the fact that we reviewed irt previous year, It is also adopted an up-entrance pricing policy the place it accustomed to demand you to call a income person so that you can even get a simple estimate.

In the issue of weeks, we were being able to streamline our services requests and shipping flows by supplying All people–the large boss to assistance brokers to rank and file across departments–larger visibility of their requests. Also, an agent can swiftly increase a ticket simply by clicking the “+” button over the interface.

You might have an IT provider desk only, an asset management provider only or an integrated Alternative. Samanage is designed for total ITIL compliance; expectedly, substantial corporations will see it aligned with their company desk workflows. On the other hand, the Samanaga answer currently being a cloud support, is also scalable to your requirements of modest and medium corporations.

Meanwhile, the asset management gives you an entire check out with the asset’s lifecycle from its acquire to disposal. It pays to trace enterprise laptops and cellular units via Group Plan or Area Login Scripts particularly when you’re implementing a BYOD (carry your personal device) coverage. It is possible to speedily see essential details about the asset, which include, performance, place, and specs.

Samanage does not have every little thing a good assist desk Resolution ought to have, but it really does offer you lots of functions that are crucial to ITIL, such as challenge, incident, and alter administration. Samanage has a pleasing aesthetic, is relatively convenient to use as you get used to it, and supplied its characteristic breadth you can expect to undoubtedly uncover the appropriate tool for the work somewhere within the suite.

Remember to Observe, that FinancesOnline lists all vendors, we’re not restricted only to the ones that spend us, and all software program vendors have an equal opportunity to get featured inside our rankings and comparisons, acquire awards, Collect person critiques, all inside our hard work to give you trusted advice that could allow you to make effectively-educated buy conclusions.

There’s nothing exclusive concerning the Information Foundation–look for, tags, edit, documentation are all typical attributes–other than to claim that it’s backed by a trustworthy ITIL-compliant backend.

Possibly the most common positive opinions about Samanage is its reputable buyer help. “We can contact them by using chat, e-mail, phone… the choices give us a lot of adaptability,” described one of numerous pleased prospects.

Complete Remedy with simplicity and trusted Making my own software package In keeping with my requirements has normally been my dream, which turned achievable a result of the simplicity and trustworthiness of this software package.

An intuitive aspect that we pointed out is the fact that as opposed to clicking a ‘Take care of’ button to shut a ticket–the common in ticketing applications–you alter the ticket position to ‘Resolve’. Far more cumbersome, We all know, but it really’s a precaution to ensure the ticket has long been double checked.

“Brokers can certainly observe tickets and communications about incidents,” he explained. Junior administrators are often for the forefront to receive immediate complaints from people, so we believed this remark is stating quite a bit regarding the software package.